Your safety is paramount and we take all reasonable steps to ensure we provide safe and trouble free travel to the best of our ability.

Firstly, we would like to emphasise that all of our suppliers meet their own local and national safety standards as a minimum requirement of working with us.

In addition, we encourage our suppliers to maintain and improve safety standards where required, by seeking good practice in health and safety.

We know that part of the enjoyment of travelling is that ability to experience new adventures, people and places. However, It may also mean experiencing different standards of safety and hygiene than those you are used to at home, therefore we also ask that you take extra care, use your common sense as well as refer to notices and follow any safety advice provided locally too.


We want you to have a fantastic time with us and therefore would like you to remind you that when you are travelling you should exercise more care than you do at home. Part of the enjoyment of travelling is experiencing a different way of life and cultures but it may also mean experiencing different safety and hygiene standards than those you are used to

We are continually working with our suppliers to ensure that your stay is safe and trouble free, but we do ask that you take that little bit of extra care whilst you are away.


1. Foreign Travel advice

2. Travel Health advice

3. Flight Safety

  • Do not place flammable liquids, lighters, matches, gasses or aerosols in your suitcase

  • Always carry medication in your hand luggage

  • Keep your passport safe and have a photocopy with you just in case

  • Pay attention and follow any in flight safety information

  • On long flights, to avoid DVT, drink plenty of water and follow simple exercises or occasionally move around the cabin

 4. Local Transport Safety

  • In vehicles, where fitted, always wear a seat belt.

  • Unfortunately, we cannot guarantee that vehicles we provide in all destinations will be fitted with seat belts on every seat.

  • Remain seated on board at all times when the vehicle is in motion

  • In larger vehicles never place luggage in the aisles or footwells

  • Follow any safety instructions provided by your driver/guide/local representative

5. Road Safety

  • Traffic in some countries travels on the opposite side of the road to what you are used to, therefore ensure you look both ways before crossing the road.

  • Beware, in some countries vehicles do not automatically stop at crossings

 6. Fire Safety

  • Ensure you know where your nearest fire exit is

  • Check the location of the nearest fire extinguisher

  • Study the fire instructions in your room so you know what to do

  • Identify how to raise the alarm if a fire occurs

  • Do not smoke in bed

  • If a fire occurs, leave immediately, do not stop to collect your effects

  • Proceed to the assembly point well away from the building

7. Glass Safety

  • Glass doors and windows may not be toughened glass

  • Take care in bright sunlight, it may not be obvious doors/windows are closed

  • On large panes of glass there should be anti-collision stickers in place at both adult & child height

8. Balcony Safety

  • Never lean over, sit or climb on a balcony

  • Do not climb or stand on any balcony furniture

  • Keep all balcony furniture away from the wall/railings

  • Supervise any children on balconies at all times

  • Balconies and alcohol do not mix!

9. Pool Safety

  • Familiarise yourself with any pool and its layout, both deep and shallow ends

  • Make note of the depth markings and any hazards

  • Most pools are not lifeguarded, so please take care

  • Supervise your children around the pool at all times

  • Always shower before entering the pool

  • Do not swim, if suffering from an upset stomach

  • Observe pool rules and information signs at all times

  • Do not swim at night, even if it is lighted

  • Do not swim immediately after a meal or when drinking alcohol

  • Pool surrounds can be slippery, don’t run around them

  • Observe No Diving signs at all times

  • Never jump or dive from raised pool features

  • In the event of an emergency ensure you know how to raise help

10. Food Safety

  • In order to avoid the possibility of stomach upsets

    • Make sure your food has been thoroughly cooked

    • Hot food should be hot, cold food should be cold

  • Avoid any uncooked food, except fruit and vegetables, (notably those you can peel or shell yourself)

  • In some countries you should only drink bottled water and ensure the seal is intact when purchasing it

  • In some countries tap water can be used for brushing your teeth

  • Avoid ice in drinks as this can cause upset stomachs in hot climates.

11. Personal Safety

  • Avoid walking in poorly lit areas

  • Be aware, stay away from situations where you do not feel comfortable

  • Avoid carrying too much money and/or valuables

  • Use of a money belt is encouraged at all times if carrying cash/important documents

  • Ensure your room is left secure when you go out

  • Place all valuables in a safety deposit box, where available or with reception

  • Never leave windows or balcony doors open

  • Ensure your main luggage can be locked when left unattended in rooms, luggage rooms or being transported for you.

  • Do not take any valuable jewellery with you.

  • Please follow any specific safety advice provided locally

12. Sun Care

  • Ensure you have adequate protection for your type of skin, high factor sunscreens should be utilised initially.

  • Re-apply sunscreen frequently

  • Stay out of the sun during the hottest time of the day

  • Drink plenty of water to avoid dehydration

  • At the first sign of burning, cover up and get out of the sun

  • Carry a sunhat, sunglasses and lip salve

  • Beware, you can still burn, dehydrate and get sunstroke in the shade or in the water

 13. Insurance

  • Ensure you have appropriate insurance for your trip and that it covers any activity you intend to undertake.

  • Check when participating in any activities not provided by us that they have public liability insurance and have good safety standards.

  • Any accident or injury should be reported immediately to ourselves and the supplier and a report obtained for insurance purposes

Should you have any further queries regarding our safety information please email 

Captura de pantalla 2019-04-20 a las 16.
Captura de pantalla 2019-04-20 a las 16.
Captura de pantalla 2019-04-20 a las 16.
Captura de pantalla 2019-04-20 a las 16.